Shipping Policy

MisterChef aims to process and dispatch orders as efficiently as possible. Delivery options, applicable charges and estimated delivery information will be provided during the checkout process and may vary depending on the delivery address and the products ordered.

Please review your delivery details carefully before completing your order to ensure that the information provided is accurate.

Orders are processed as quickly as reasonably possible following confirmation of payment.

During periods of high demand, promotional events, public holidays or other exceptional circumstances, order processing and delivery may take longer than usual.

Where possible, we will keep customers informed of significant delays affecting the dispatch or delivery of their order.

Any delivery dates or timeframes provided by MisterChef, our delivery partners or during the checkout process are estimates unless otherwise expressly stated.

Although we make every reasonable effort to ensure that orders are delivered within the estimated timeframe, delivery times may occasionally be affected by circumstances outside our reasonable control.

These circumstances may include carrier delays, severe weather, transport disruption, public holidays, operational issues or other unforeseen events.

You are responsible for providing a complete and accurate delivery address when placing your order.

MisterChef cannot accept responsibility for delays or delivery problems caused by incorrect, incomplete or outdated delivery information provided by the customer.

If you notice that the delivery address supplied with your order is incorrect, please contact Customer Care as soon as possible. We will make reasonable efforts to assist, although we cannot guarantee that changes can be made once an order has been processed or dispatched.

MisterChef may use third-party delivery and courier services to deliver orders to customers.

Once an order has been dispatched, delivery may be subject to the delivery terms and procedures of the relevant carrier, including arrangements relating to tracking, delivery attempts, safe places or collection from a designated location where applicable.

If a delivery attempt is unsuccessful, the delivery carrier may leave instructions regarding redelivery, collection or alternative delivery arrangements.

Please follow the instructions provided by the delivery carrier where applicable.

If an order is returned to MisterChef because it could not be delivered due to an incorrect address, repeated unsuccessful delivery attempts or failure to collect the parcel, we may contact you to discuss the available options.

If your order arrives damaged, incomplete or appears to have been affected during delivery, please contact MisterChef Customer Care as soon as reasonably possible.

Where possible, please retain the packaging and provide photographs of the product, packaging and any visible damage. This information may help us investigate the issue with the relevant delivery partner and resolve the matter more efficiently.

Nothing in this policy affects your statutory rights.

If your order has not arrived within the expected delivery timeframe, please contact MisterChef Customer Care and we will investigate the matter where appropriate.

We will work with the relevant delivery partner to understand the status of your order and provide assistance in resolving any delivery issue.

Nothing in this Shipping Policy limits or excludes your statutory rights under applicable UK consumer law.

Your legal rights in relation to the delivery of goods are not affected by this policy.

If you have any questions about the delivery of your order, please contact our Customer Care team.