Mister Chef use Royal Mail for lightweight orders so our customers pay exactly the same for delivery, regardless where in the UK they live. We aim to ship all orders within day if ordered before 3:30pm, (UK time) The website will estimate a delivery timescale for your particular order at checkout, based on your delivery address. We do our very best to ensure these estimates are always maximum timescales. For UK mainland customers, most STANDARD DELIVERY orders are delivered within 3-4 working days of ordering.
On all Royal Mail STANDARD deliveries, we advise customers to allow up to a week for delivery. It's very unlikely for it to take so long - over 95% of UK mainland deliveries arrive within 3-4 working days - but during exceptionally busy periods, for example around Christmas) it can take longer to deliver, so allowing up to a week is considered a safe timescale.
As soon as your order has been shipped, you'll receive an automated email confirming it's on its way.
Please ensure both the email address and phone number you supplied are correct and up-to-date - a mobile number is best. Choose a delivery address where someone will be available to sign for the order - remembering you can opt to have the order delivered to your work address, a friend or neighbour etc. Royal Mail may try to leave with a neighbour if you are not home - this is a standard condition with virtually all UK couriers (including Royal Mail) so you must clearly state if you do not wish anything left with a neighbour.
Our website calculates the shipping costs for each order automatically, based on weight, destination and the speed of delivery you require.
Free delivery is available for UK mainland customers on orders over £75. For UK non-mainland customers, shipping is substantially discounted on orders over £75.
All damaged or missing products must be reported within 24 hours by emailing email@example.com. Please include your name, order number, date of order, products damaged or missing and a contact phone number. We will then investigate or arrange a replacement of the missing or damaged products as required to ensure your order is completed in a timely fashion. Damaged products can be returned for a full refund.
If you are not entirely happy with your purchase when it arrives, you can return it to us, sealed and in the same packaging that it arrived. Please email firstname.lastname@example.org if you wish to return your order or part of, not forgetting to include your name, contact details and order number with reasons as to why you are returning the products. A refund or a replacement will then be sent out.